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Owned and operated by ShanaMer CO, our team is ready to assist with orders, product questions, and wellness guidance.
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Frequently Asked Questions
How long does shipping take?
Orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with tracking details. You can use that tracking number to monitor your delivery status directly through the carrier's website.
What is your return policy?
We offer 30-Day Returns on eligible items. For full details on conditions and how to initiate a return, please review our Return Policy page or send us a message through the form below.
Can I exchange an item for a different product?
We are happy to help with exchanges within our 30-Day Returns window. Please contact us with your order number and the item you would like instead, and we will walk you through the process.
How do I choose the right sauna or cold plunge for my space?
Consider the available space in your home, patio, or backyard, along with how many people will use it regularly. Our team can help you compare barrel saunas, infrared saunas, and cold plunges to find the best fit for your wellness routine.
What is the difference between infrared saunas and barrel saunas?
Infrared saunas use infrared light to warm the body directly at lower ambient temperatures, while barrel saunas use traditional convection heat in a classic rounded design. Both offer distinct wellness experiences, and your preference may depend on space, aesthetics, and desired heat style.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Every sauna, cold plunge, reformer, and red light panel is built with refined materials and careful craftsmanship.
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